ABOUT US & OUR PRODUCTS
Q: What kind of products does T.U.K. Sales Store specialize in?
A: We’re your one-stop shop for alternative fashion and lifestyle essentials! From statement-making Ash & Rolling Trays to rebellious Bandanas, edgy Bath Accessories, festival-ready Face Masks, and our signature Creepers – we’ve got everything to help you express your unique style worldwide.
Q: Who is the typical T.U.K. customer?
A: Our tribe consists of style rebels, festival-goers, and alternative fashion enthusiasts who value self-expression. Whether you’re accessorizing for your next gig or upgrading your daily look with our enamel pins and nail decals, you belong here!
Q: Are your products authentic and high quality?
A: Absolutely! We carefully curate every item in our collection to meet our high standards for rebellious quality. From our fashion face masks to premium bath towels, each product is selected to complement your distinctive aesthetic.
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. Your payment security is our top priority.
Q: My payment was declined – what should I do?
A: First, check with your bank about any restrictions. Many banks flag international transactions (we’re based in the US). If issues persist, contact our Rebel Squad at [email protected] – we’ll help troubleshoot!
Q: Can I modify my order after placing it?
A: We process orders lightning fast (1-2 business days), so changes might not always be possible. Email us immediately at [email protected] with your order number – we’ll try our best to accommodate!
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We ship worldwide (except some Asian regions and remote areas) because great style knows no borders! Our logistics partners include DHL, FedEx, and EMS to get your rebel gear to you reliably.
Q: What are my shipping options?
A: Choose between:
– Standard Express ($12.95): DHL/FedEx (10-15 business days after shipping)
– FREE Shipping: EMS (15-25 business days) for orders $50+
Pro tip: Team up with friends to hit the $50 threshold!
– Standard Express ($12.95): DHL/FedEx (10-15 business days after shipping)
– FREE Shipping: EMS (15-25 business days) for orders $50+
Pro tip: Team up with friends to hit the $50 threshold!
Q: How can I track my order?
A: Once your order ships, you’ll get an email with:
– Your unique tracking number
– Direct carrier links
– Estimated delivery window
If your tracking seems stuck, our Rebel Squad can investigate!
– Your unique tracking number
– Direct carrier links
– Estimated delivery window
If your tracking seems stuck, our Rebel Squad can investigate!
Q: Why is my package taking longer than estimated?
A: Occasionally, customs inspections or local delays might slow things down. During major sales, processing may take an extra day as we carefully pack your edgy essentials. Rest assured, we’ll keep you updated!
RETURNS & EXCHANGES
Q: What’s your return policy?
A: Not 100% in love? We get it! You have 15 days from delivery to initiate returns/exchanges. Items must be unused with original packaging. Contact [email protected] with your order details to start the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service – we can’t credit items that get lost on their way back to us!
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are processed within 5-10 business days. The timing depends on your bank/payment provider.
CONTACT & SUPPORT
Q: How do I contact customer service?
A: Our Rebel Squad lives and breathes alternative fashion just like you! Reach us at:
Email: [email protected]
Physical Address: 557 West Willoughby Road, Fayetteville, US 72701
We typically respond within 24-48 hours.
Email: [email protected]
Physical Address: 557 West Willoughby Road, Fayetteville, US 72701
We typically respond within 24-48 hours.
Q: Do you offer wholesale or bulk orders?
A: Absolutely! Whether you’re a retailer or part of a style collective, email us at [email protected] with your requirements. We love supplying fellow rebels!
Q: Can I request a product you don’t currently carry?
A: We’re always expanding our rebellious inventory! Send us your suggestions – if enough style rebels request something, we’ll do our best to add it to our collection.
Still have questions? Our Rebel Squad stands ready to assist! Email us anytime at [email protected].
Remember – at T.U.K. Sales Store, we don’t just deliver packages, we deliver attitude and self-expression!