At T.U.K. Sales Store, we get it – sometimes that statement piece doesn’t scream “you” like you hoped, or those enamel pins arrived with more attitude than you bargained for. That’s why we’ve crafted a returns policy as straightforward as our aesthetic.

THE RULES OF THE MOSH PIT (AKA OUR RETURN POLICY)

WHAT YOU NEED TO KNOW:

  • 15-Day Rebel Window: Returns must be initiated within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, and undamaged with tags attached
  • Proof of Purchase: Include your order number or receipt
  • Non-Returnable Items: Nail decals (once applied), face masks (for hygiene reasons), and lighters (safety regulations)

YOUR 3-STEP REVOLUTION (HOW TO RETURN)

STEP 1: SOUND THE ALARM

Email our Rebel Squad at [email protected] with:

  • Your order number
  • Which items you’re returning
  • Whether you want an exchange or refund

RETURN REQUEST TEMPLATE:

Subject: Return Request for Order #[Your Order Number]

Body:
Hey Rebel Squad,
I need to return/exchange [item names] from order #[order number].
Reason: [Brief explanation – optional]
Preferred resolution: [Refund/Exchange for specific item]
Let me know next steps!
– [Your Name]

STEP 2: PACKAGE IT LIKE YOU STOLE IT

Once approved, send your return to:

T.U.K. Sales Store Returns
557 West Willoughby Road
Fayetteville, US 72701

Include the original packing slip or a copy of your order confirmation.

STEP 3: WAIT FOR THE ENCORE

We’ll process your return within 3-5 business days of receiving it. You’ll get an email confirmation when:

  • Your refund is processed
  • Your exchange is shipping out

MONEY TALKS (REFUND DETAILS)

Refund Timeline:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Important Notes:

  • Original shipping costs are non-refundable
  • You’re responsible for return shipping unless the item was defective
  • Refunds will be issued to your original payment method

EXCHANGES: WHEN YOU WANT A DIFFERENT KIND OF REBELLION

Prefer to exchange? No problem! Just note:

  • Exchanges are subject to availability
  • We’ll cover standard shipping for your replacement item
  • If your exchange costs more, you’ll pay the difference

INTERNATIONAL REBELS TAKE NOTE

For orders outside the US:

  • Return shipping is at your expense
  • Customs fees are non-refundable
  • Use a trackable shipping method – we can’t be responsible for lost returns

GOT QUESTIONS?

Our Rebel Squad stands ready at [email protected]. We respond faster than you can say “anarchy.”

Last updated: [Insert Date] – Because even rebels need to stay current.