Welcome to T.U.K. Sales Store, where we keep things as straightforward as our edgy aesthetic. Below you’ll find everything you need to know about getting your gear and what to do if it doesn’t quite match your rebel spirit.

SHIPPING: GET YOUR REBEL GEAR FAST

ORDER PROCESSING

We hustle to get your order out in 1-2 business days (excluding weekends and holidays). Once it ships, you’ll get tracking info faster than you can say “anarchy.”

SHIPPING OPTIONS

Choose your delivery weapon:

  • Standard Shipping ($12.95): Via DHL or FedEx – arrives in 10-15 business days after shipping
  • Free Shipping: For orders over $50 via EMS – arrives in 15-25 business days after shipping

International Rebels Note: We ship worldwide (except some Asian and remote areas). Customs fees? Those are on you.

RETURNS: WHEN THE REBELLION NEEDS ADJUSTING

Sometimes that statement piece doesn’t scream “you” like you hoped. No sweat – here’s our no-nonsense return policy.

THE RULES OF THE MOSH PIT

  • 15-Day Rebel Window: Initiate returns within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, undamaged with tags attached
  • Proof of Purchase: Include your order number or receipt
  • Non-Returnable Items: Nail decals (once applied), face masks (hygiene), and lighters (safety regs)

YOUR 3-STEP REVOLUTION (HOW TO RETURN)

STEP 1: SOUND THE ALARM

Email our Rebel Squad at [email protected] with:

  • Your order number
  • Which items you’re returning
  • Whether you want an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hey Rebel Squad,
I need to return/exchange [item names] from order #[order number].
Reason: [Brief explanation – optional]
Preferred resolution: [Refund/Exchange for specific item]
Let me know next steps!
– [Your Name]

STEP 2: PACKAGE IT LIKE YOU STOLE IT

Once approved, send your return to:

T.U.K. Sales Store Returns
557 West Willoughby Road
Fayetteville, US 72701

Include the original packing slip or a copy of your order confirmation.

STEP 3: WAIT FOR THE ENCORE

We’ll process your return within 3-5 business days of receiving it. You’ll get an email confirmation when:

  • Your refund is processed
  • Your exchange is shipping out

MONEY TALKS: REFUND DETAILS

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

IMPORTANT NOTES

  • Original shipping costs are non-refundable
  • You’re responsible for return shipping unless the item was defective
  • Refunds go back to your original payment method

EXCHANGES: WHEN YOU WANT A DIFFERENT KIND OF REBELLION

Prefer to exchange? No problem! Just note:

  • Exchanges are subject to availability
  • We’ll cover standard shipping for your replacement item
  • If your exchange costs more, you’ll pay the difference

INTERNATIONAL REBELS TAKE NOTE

  • Return shipping is at your expense
  • Customs fees are non-refundable
  • Use a trackable shipping method – we can’t be responsible for lost returns

GOT QUESTIONS?

Our Rebel Squad stands ready at [email protected]. We respond faster than you can say “anarchy.”

Last updated: [Insert Date] – Because even rebels need to stay current.